Our Reception Team are your first contact with the surgery. We have a hard working, dedicated team who are here to help you. Reception duties include taking calls from patients and healthcare professionals, making appointments, processing prescription requests and dealing with you test results.
Please bear in mind that reception implement processes that are determined by the doctors aimed at facilitating your enquiry. In addition to a Doctor and Nurse, reception have an important role within the Daily Medical Team.
Please bear in mind that receptionists are carrying out their duties as per their contract with the surgery. If a receptionist advises that she cannot help any further with your query, this is not because she does not want to, but because they are not allowed or do not have the means to help you any further. Receptionists, although having basic medical training, are not doctors and cannot tell you exactly what your blood test result means unless a GP has instructed them to do so.
We run a Zero Tolerance Policy on violent and abusive patients. If you are found to be abusive or violent towards reception or any member of staff, you could be struck off our list.
Nurse Practitioners and Practice Nurses Annie, Kate and Gemma are Nurse Prescribers, which means that they are highly trained nurses who can sign their own prescriptions. These nurses and our practice nurses, who are trained to manage minor illnesses, are very skilled and have the full support of our doctors to see patients who need to be seen immediately. They have access to the duty doctor at any time if this is necessary. Our Lead Nurse is Nurse Beverley. Many of our nurses specialise in particular areas of care. They can be seen by appointment with the Receptionist for wound dressings, injections, suture removal, blood tests and cervical smears. They work closely with GPs managing most chronic illnesses including hypertension, heart disease, diabetes, COPD and asthma for which they provide annual checks. They also provide continued contraceptive services, as well as health promotion checks, asthma care, family planning, holiday health, travel advice and immunisation, weight reduction, flu injections and lifestyle advice.
Annie Cartmell (f)
Kate Kerns (f)
Gemma Bilson (f)
Beverley Hyde (f)
Elizabeth Allenby (f)
|Ruth Johnson (f)|
|Health Care Assistants can be seen by appointment. They support the Practice Nurses by working closely with them carrying out routine tasks including blood tests, blood pressure checks, weight, some dressings, ECGs and registration appointments.|
|Stephanie Knowles (f)|
|Frances Taylor (f)|
|Amanda Garnett (f)|