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Reception Team

Our Reception Team are your first contact with the surgery. We have a hard working, dedicated team who are here to help you. Reception duties include taking calls from patients and healthcare professionals, making appointments, processing prescription requests and dealing with you test results.

Please bear in mind that reception implement processes that are determined by the doctors aimed at facilitating your enquiry. In addition to a Doctor and Nurse, reception have an important role within the Daily Medical Team.

Please bear in mind that receptionists are carrying out their duties as per their contract with the surgery. If a receptionist advises that she cannot help any further with your query, this is not because she does not want to, but because they are not allowed or do not have the means to help you any further. Receptionists, although having basic medical training, are not doctors and cannot tell you exactly what your blood test result means unless a GP has instructed them to do so.

We run a Zero Tolerance Policy on violent and abusive patients. If you are found to be abusive or violent towards reception or any member of staff, you could be struck off our list.

Practice Management

Mrs Sue Hart (f)

Practice Manager (Leicester Terrace Health Care Centre)


Mrs Dilys Middleton (f)

Prescription Clerk

Mrs Jeanette Colledge (f)



Mrs Lesley Woolard (f)

Senior Receptionist

Ms Natalie Maddison (f)


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